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customer-experience-specialist jobs in Malaysia

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Total Records found - 527
1 ] Accounts Receivable Specialist - Port Klang
Employer :Helm Specialist Recruitment
Description :We are partnering with one of our global clients looking for an accounts receivable specialist based in their office in Port Klang, Malaysia. The role will involve assisting in any duties relating to management of customer accounts which includes: Posting and processing payments Preparing deposits, solving payment discrepancies, and keeping daily cash sheets Dealing with issues regarding billing address, PO’s or sales tax Work with the sales team and assist to facilitate new and existing terms
22 Aug 2020
2 ] Customer Experience Specialist - Kota Damansara
Employer :Bjak Sdn Bhd
Description :About UsBjak is a technology company focused on making insurance easy, fun and more inclusive for everyone. Here at Bjak, we are dedicated in creating shared and open ecosystem giving everyone equal opportunity, accessibility and security. Bjak is led and backed by some of the most prominent executives and enterprises in Asia.RequirementsRequired language(s): English, Bahasa MalaysiaMinimum Diploma/Degree in any fieldFresh graduates who are interested to embark on a meaningful career as a Custom
13 Oct 2020
3 ] Customer Experience Specialist - Kuala Lumpur
Employer :REA Group
Description :Start-up pace, big business scale Challenged to solve complex problems Opportunities to experiment We’re ambitious, and tireless in achieving leadership in digital property Asia. We are in MY, TH and HK. With us, you’ll experience collaboration. as we get to work closely with our colleagues across other markets. There is no power in our size, with our footprint extending beyond Australia and Asia with investments in India and America, we can learn and share globally. We are looking for Customer
06 Jul 2020
4 ] Customer Experience Specialist - Petaling Jaya
Employer :Grab Taxi
Description :Get to know our Team: Customer Experience team drives one of our core values ‘Outserve Our Customers’ and provide support to in-country business units and a wide range of verticals Promoting ease to our customers; driver partners and passengers using Grab financial services, including but not limited to payments, mobile wallet transactions, financing, insurance and wealth; in customer support transactions focusing on quality and customer satisfactions Get to know the Role: Provide customer supp
09 Jun 2020
5 ] Customer Experience Specialist - Bangsar South
Employer :Photobook UK
Description :Love providing an awesome experience to customers? Key Responsibilities Attend to customer walk-ins and incoming customer calls. Handles customers concerns specifically related to their experience with the Company's products and support. Ensure effective handling of customer queries on company's products, handling of complains and related correspondence. Demonstrate keen interest to find out the real needs of the customers and help resolve their problems. Work with the team leads when necessary,
06 Aug 2020
6 ] Customer Experience Specialist - Vietnamese (Fresh Graduate) Kuala Lumpur Kuala Lumpur
Employer :Agoda
Description :About Agoda Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the wo
13 Sep 2020
7 ] Customer Experience Specialist - Malaysia
Employer :TDCX
Description :Long Description We are setting up NEW PROJECT! for an American based renown company in hospitality industry. Work location in KL Sentral - easy and convenient LRT/ KTM Access. Handling SEA and Indonesia market with international market exposure. Training provided! Culturally you should be fun, relax, conversational, open to feedback, creative and able to think out of box. RESPONSIBILITIES: Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity etc) are met co
23 Jul 2020
8 ] Customer Experience Specialist - Chinese, Months Mid Valley City
Employer :Agoda.com
Description :Journey with us.Learn more about us: "Agoda Office in Kuala Lumpur" Roles and Responsibilities: Provide friendly and efficient service to the travel community of our client. Be a first point of contact to handle and resolve customer complaints. Respond professionally to inbound phone calls, including urgent situations. Identify and escalate issues appropriately. Compose thoughtful and accurate messages or customize prepared responses to customer emails. Research information and troubleshoot pr
22 Aug 2020
9 ] Customer Experience Specialist (Vietnamese - speaking) Kuala Lumpur
Employer :Agoda
Description :About Agoda Agoda is an online travel booking platform for accommodation, flights, and more. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. Our Customer Support Team understands that travel can be an everchanging environment. No matter the issue, we help every customer with multiple support channels and a strong desire to serve. We quickly adapt to challenges by c
02 Oct 2020
10 ] Customer Service Officer - Malaysia
Employer :Business Specialist Centre
Description :What do you need to handle: Handle incoming and outgoing callsTo reply emails from customers regarding to daily requestsUpdate service reports to upper manageme JOB REQUIREMENTS What do we need from you? Have minimum of 1-2 years working experience in any fieldsAble to speak Bahasa Melayu and EnglishPossess Diploma/Degree or any relevent certificatesCan start as soon as possible (April Intake) ADDITIONAL INFORMATION What are those benefits you will gain? Performances bonusNear to public transpor
30 Mar 2020
11 ] Customer Experience Specialist (Weekend Shift) - Petaling Jaya
Employer :Bjak Sdn Bhd
Description :Responsibilities: 5 days work week (Wednesday - Sunday), off day (Monday and Tuesday)Provide professional and timely assistance to customers via various channels (live chats, social media, inbound phone calls, and emails)Strive to exceed customer expectation in terms of resolving customer inquiries, feedback, complaints related to the company’s productsMonitor social media platforms like your own and respond to all comments and queriesWork in a team to achieve required KPI and SLACareer Path: Sp
05 Sep 2020
12 ] Customer Experience Specialist, GrabInvest (SG) - Petaling Jaya
Employer :Grab Taxi
Description :Get to know our Team: Customer Experience team drives one of our core values ‘Outserve Our Customers’ and provide support to in-country business units and a wide range of verticals Promoting ease to our customers; driver partners and passengers using Grab financial services, including but not limited to payments, mobile wallet transactions, financing, insurance and wealth; in customer support transactions focusing on quality and customer satisfactions Get to know the Role: Provide customer supp
10 Jul 2020
13 ] Customer Experience Specialist, GrabInvest (SG) - Petaling Jaya
Employer :Grab Taxi
Description :Get to know our Team: Customer Experience team drives one of our core values ‘Outserve Our Customers’ and provide support to in-country business units and a wide range of verticals Promoting ease to our customers; driver partners and passengers using Grab financial services, including but not limited to payments, mobile wallet transactions, financing, insurance and wealth; in customer support transactions focusing on quality and customer satisfactions Get to know the Role: Provide customer supp
13 Jul 2020
14 ] Specialist - HR Service Desk (AskHR) Petaling Jaya
Employer :Roche
Description :Position summary At Roche, we named our HR Service Desk “AskHR”. AskHR is the first point of contact for all HR-related enquiries and services for all Roche people (employees, candidates, contingents, retirees, managers, HR colleagues, etc). We are a team that works very closely together supporting the APAC region. AskHR is within the HR Support Solutions organization. HR Support Solutions turns decisions into action and provides employees, senior managers and other stakeholders (such as HR col
23 Jul 2020
15 ] Specialist - AP (Thai Speaking) Petaling Jaya
Employer :Siemens AG
Description :The selected candidate will perform daily activities associated with the Siemens Global Business Services’ Accounts Payable and Inter Co. Main Responsibilities: Performing AP invoice processing for 3rd party vendor PO invoices, Non PO invoices, e-invoices & EDI Perform AP transaction like Verification of Invoices, Invoice Posting, processing in ERP systems or any related platform as per customer's process. Monitor work-flow in queue and ensure all the approvals are per the requirements. Achieve
21 Jul 2020
16 ] Customer Success Specialist - Kuala Lumpur
Employer :Management Events
Description :We are looking for a Customer Success Specialist to be part of an energetic and talented team! We bring together the visionary leaders of the world, organizing 180 invitation-only ((virtual) events annually all over Europe. The Customer Success Manager (CSM) and Customer Success Specialist (CSS) work together in ensuring quality during the full Customer Journey for our Solution Providers. As a Customer Success Specialist, it is your responsibility to ensure the event sponsoring partner meets th
15 Sep 2020
17 ] Customer Service Specialist - Malaysia
Employer :Honeywell
Description :Join a team recognized for leadership, innovation and diversity An excellent career opportunity is currently available for a Customer Service Specialist. Working closely with Finance, Legal, Tax, Sales, Credit, Honeywell Corporate Treasury, Procurement, and Project Management the Customer Service Specialist will be responsible for creating sales orders, financial project models, billing milestones and invoices for all of the UOP's Strategic Business Enterprises (SBE). This position requires an i
06 Apr 2020
18 ] Customer Service Specialist - Malaysia
Employer :Teledirect
Description :Date: 21-Feb-2020 Location: MY Company: Teledirect Telecommerce ACCELERATE YOUR CAREER – JOIN TELEDIRECT TODAY! Exciting, fast-paced career opportunities Serving the best & biggest global brands Great team spirit in a diverse and creative culture Customer Service Specialist Handle phone-in enquiries of current and prospective customers and members in respect of Airline programme/related products Provide accurate and efficient processing of reservations or support work relating to Airline program
21 Feb 2020
19 ] Customer Service Specialist - Malaysia
Employer :WULIBUY
Description :Responsibilities of post:Review the integrity and reasonableness of customer orders;Communicate with customers and review the enforceability of customer orders;Reply to comments on Facebook;Customer email reply;Online order consultation reply.Requirement of employment:Can speak Cantonese and English. Customer service industry experience is preferred over half a year;Familiar with logistics mode / customer service center / call center operation mode is preferred;Good communication with people, st
29 Feb 2020
20 ] Customer Service Specialist - Malaysia
Employer :WULIBUY
Description :Responsibilities of post:Review the integrity and reasonableness of customer orders;Communicate with customers and review the enforceability of customer orders;Reply to comments on Facebook;Customer email reply;Online order consultation reply.Requirement of employment:Can speak Mandarin and English. Customer service industry experience is preferred over half a year;Familiar with logistics mode / customer service center / call center operation mode is preferred;Good communication with people, str
01 Mar 2020
21 ] Customer service specialist - Malaysia
Employer :WULIBUY
Description :Responsibilities of post:Review the integrity and reasonableness of customer orders;Communicate with customers and review the enforceability of customer orders;Reply to comments on Facebook;Customer email reply;Online order consultation reply.*Requirement of employment:Can speak Mandarin and English. Customer service industry experience is preferred over half a year;Familiar with logistics mode / customer service center / call center operation mode is preferred;Good communication with people, st
10 Mar 2020
22 ] Customer Support Specialist - Petaling Jaya
Employer :DGB Networks Sdn Bhd
Description :Job Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and resolving customer complaints Knowing our products inside and out so that you can answer questions Keeping records of customer interactions, transactions, comments, and complaints Communicating and coordinating with colleagues, as necessary Providing feedback on the effi
13 Jul 2020
23 ] Customer Service Specialist - Bangsar South
Employer :Lifework Staffing Services
Description :Job Responsibilities: Build rapport and long term relationships with Clients while providing excellent customer service standards.Create shipment booking arrangementsEntertain customer's enquiries on product & servicesCollaborate well with Sales & Operation teams.Manage multiple customer contact channels: (Inbound/ outbound calls, Emails, Live Chats, Social Media Platforms , and etc)Achieve monthly KPI of dates arranged & waiting time.Manage and update list of Clients assigned regularly and prom
25 Aug 2020
24 ] Customer Service Specialist - Malaysia
Employer :KLOOK
Description : Provide products or services information, attend to customers' enquiries and complaints, through telephone, online chat and e-mail Ensure appropriate booking changes to resolve the customer's problem Keep the customer's interaction or transaction's records, including details of inquiries, complaints or comments, and actions are taken Liaise with attractions/service operators Review policy terms to determine whether to handle compliance Strengthen and improve the current process To ensure servic
07 Mar 2020
25 ] Customer Support Specialist - Petaling Jaya
Employer :Snaphunt Pte Ltd
Description :The Offer Opportunity within a fast-growing platformA company that believes employees are the heart of their businessHuge potential to develop into a leadership roleThe Employer Our client is an online platform that has been expanding rapidly internationally. They have a daily reach of thousands of consumers with an ever increasing amount of products available on their platform.The Job In this role, you will be expected to handle high amount of inbound calls and emails. You will have a strong un
05 Aug 2020
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