CS Analyst in Klang

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CS Analyst
Date Posted -  03-May-2016
Employer Name -  Standard Chartered Bank      Search On Google
Company Profile - 
Category -  Computer/Internet
Keyword -  IT


Job Description -  Job Function:
Technology & Operations

Regular/Temporary:
Permanent

Full/Part Time:
Full time

1.
To provide a single point of contact and support for Customers through Voice, Web and other relevant channels in relation to technology
related incidents and requests.
2. To facilitate the restoration and fulfillment of normal technology operational service with
minimal business impact on the Customer within agreed service levels and business priorities
3. The administration of user accounts,
including system access rights, across all IT services within the enterprise. It also includes the administration of Non-User Service
accounts in conduction with the needs of System Administration.
4. Review security-related access rights practices, directives
and guidelines.
5. Ensures the compliance of suppliers of DP services, to access rights policy and guidelines
6. Provide
for review and consultation with respect to software and hardware products offering access rights capability.
7. Work as part
of a team providing coverage on a 7 day a week, 24 hour per day (24/7) basis
8. Ensure customer satisfaction through improved
service and quality
9. To attempt and ensure First Call resolutions on technology related incidents and requests within the Level
I support team and in case of requirements, escalate to Level II or Level III Technology Support Teams with relevant diagnosis and
documentations.
10. Take End to End ownership of Technology incidents and Requests in order to resolve them within agreed objectives
and to the satisfaction of customers
11. Maintain Customer Service Skills to agreed standards for all interactions.
12. Identify
and highlight to the appropriate authority any service concern or improvement opportunity
13. Expected to meet or exceed key measures
and objectives of your role. Ensure performance, productivity, skill and quality in line with the expectations
14. Develop understanding
of Tech Ops business solution and seek out improvement opportunities
15. Adherence to the specified standards of Quality and Audit
/ Risk requirements
16. Upholding the Values of the Group and Company at all times and Compliance with all applicable Rules/ Regulations
and Company and Group Policies.
17. To build relationship & network with stakeholders within & outside Tech Ops.

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Salary -  negotiable
Required Experience -  1 - 5 Years
Location-  Klang      Search On Google
State- Klang
City- Klang
Country- Malaysia
Contact Email-
Contact Address-
Website-

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